Privacy Policy

Last updated: January 2025

1. Introduction

ProvisionRX ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. By using our services, you agree to the practices described in this policy.

2. Information We Collect

We collect information you provide directly: name, email address, phone number, medication names, household size, income range, insurance status, and prescriber information. We also collect information automatically when you use our website, including IP address, browser type, pages visited, and usage patterns through standard web analytics tools.

3. How We Use Your Information

We use your information solely to: (a) prepare and submit manufacturer assistance program applications on your behalf; (b) coordinate with your physician's office as required by program applications; (c) communicate with you regarding your application status; (d) manage your refill and reauthorization schedule; (e) respond to your inquiries; and (f) comply with legal obligations.

4. Information Sharing

We do not sell, rent, or share your personal or health information with third parties for commercial or marketing purposes. We share information only with: (a) pharmaceutical manufacturers and their program administrators as required to process your application; (b) your prescribing physician as required for authorization; and (c) service providers who assist us in delivering our services, under confidentiality agreements.

5. Health Information

We understand that information about your medications and health conditions is sensitive. While ProvisionRX is not a covered entity under HIPAA as a patient assistance management service, we apply health information practices consistent with HIPAA principles. We treat all health-related information with heightened care and use it only as necessary to prepare your applications.

6. Data Security

We use industry-standard security measures including TLS encryption for data transmission and encryption at rest for stored data. Access to patient information is limited to staff directly involved in processing your application. We cannot guarantee absolute security, but we implement reasonable administrative, technical, and physical safeguards.

7. Cookies and Tracking

Our website uses cookies and similar technologies to provide core functionality, analyze usage patterns, and improve our services. You can control cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.

8. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Application-related records are typically retained for 7 years after the last service activity. You may request deletion of your account and associated data at any time by contacting privacy@getrxcheap.com.

9. Your Rights

You have the right to: access the information we hold about you; correct inaccurate information; request deletion of your information (subject to legal retention requirements); opt out of marketing communications; and file a complaint with applicable regulatory authorities. To exercise these rights, contact privacy@getrxcheap.com.

10. Children's Privacy

Our services are intended for individuals 18 years of age and older. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, contact us at privacy@getrxcheap.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "last updated" date. Your continued use of our services after any changes constitutes acceptance of the revised policy.

12. Contact

For questions about this Privacy Policy or your data, contact us at privacy@getrxcheap.com.